Shipping and Return Policy

At Glamourix.net, we are committed to providing a seamless shopping experience for our customers in Ghana. Below, you will find our policies for shipping and returns.

Shipping Policy

  1. Order Processing
    Orders are processed within 1-3 business days after payment confirmation.
    Orders placed on weekends or public holidays will be processed on the next business day.
  2. Delivery Timeframe
    Standard delivery within Ghana typically takes 3-7 business days.
    Delivery times may vary based on your location and product availability.
  3. Shipping Costs
    Shipping fees are calculated at checkout based on the delivery location and the size/weight of the order.
    Free shipping is available for some orders GHS.
  4. Delivery Partner
    We collaborate with trusted logistics providers to ensure timely and safe delivery of your items.
  5. Order Tracking
    Once your order is shipped, you will receive a tracking number to monitor its progress.

Return Policy

  1. Eligibility for Returns
    We accept returns under the following conditions:
    The item must be unused, in its original packaging, and in the same condition as received.
    Returns must be initiated within 7 days of receiving the order.
    Certain items, such as personalized gifts, are non-returnable unless defective or damaged.
  2. Non-Returnable Items
    The following items are not eligible for return:
    Personalized products (e.g., custom mugs, photo frames).
  3. Return Process
    To initiate a return:
    Contact our customer service team at [Insert Email Address]
    Provide your order number and reason for the return.
    Follow the instructions provided for returning the item.
  4. Refund Policy
    Refunds are processed within 7-10 business days after the returned item is received and inspected.
    Refunds will be issued via the original payment method.
  5. Exchanges
    If you wish to exchange an item, please follow the return process and place a new order for the desired product.
    Damaged or Defective Items

If you receive a damaged or defective item:
Notify us within 48 hours of delivery.
Provide photos of the damaged product for verification.
We will arrange a replacement or issue a refund based on your preference.

Contact Us
For shipping or return inquiries, contact us at:
Email: support@glamourix.net

Thank you for choosing Glamourix.net. We value your trust and strive to provide a delightful shopping experience!